Socotec certification

Development of a business application to apply for certification of healthcare establishments

My role

UX designer

Back home

Objectifs

Simplify the certification process for healthcare establishments for the elderly. Today, the managers of these establishments have to provide a mass of supporting documents by email, which makes it easy to send and process errors. By digitizing the process, we are making it easier to send, monitor and exchange information relating to certifications. An interface has been designed for all the key users identified:

Customers (health establishments)
Instructors and administrators

Team

1 project manager

1 UI designer

1 UX designer

I was in this team

Process

Research & ideation

User research and customer workshop to gather and understand all requirements

Conception

Production of wireframes following the various iterations and workshops

Tests

Testing the interfaces devised with end users

Dev

Technical production of designer mock-ups by developers

Launch

Online project launch after acceptance of developments

Results

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Definition of user paths

Based on the end users identified, we created an userflow to highlight the paths and interactions that the various users have with each other.